Field Service & On Call
This service provides on-site support and 24/7 remote support for an organisation’s technology infrastructure. It includes rapid response to incidents, problem resolution, and regular maintenance.
About this service
- On-site support: Provide on-site support to the organisation’s employees when required to ensure that any issues can be quickly and effectively addressed.
- On-call services: Provide on-call services to the organisation’s employees to ensure that any issues that arise outside of regular business hours can be quickly and effectively addressed.
- Employee support: Provide support and guidance to the organisation’s employees to ensure that they are using technology resources effectively and in compliance with industry standards and regulations.
- Incident response planning: Develop an incident response plan to ensure that any issues that arise are quickly and effectively addressed.
Benefits of outsourcing:
- 24/7 support: By outsourcing Field Service & On Call, the organisation gains access to 24/7 support for technology issues and incidents.
- Access to expertise: By outsourcing Field Service & On Call, the organisation gains access to expertise in addressing technology issues quickly and effectively.
- Reduced costs: Outsourcing Field Service & On Call can be more cost-effective than hiring a full-time support team.
Risk management benefits:
- Increased operational efficiency: Field Service & On Call can help the organisation improve operational efficiency by quickly addressing technology issues and incidents.
- Reduced downtime: By providing 24/7 support, Field Service & On Call can help reduce the amount of downtime experienced by the organisation.
- Improved user satisfaction: By providing quick and effective support, Field Service & On Call can improve user satisfaction and reduce frustration.
- Onsite support and troubleshooting
- Remote support and troubleshooting
- Hardware maintenance and repair
- Software installation and configuration
- End-user device management
- After-hours support and emergency response
Reporting Activities:
- Onsite support report
- Remote support report
- Hardware maintenance and repair report
- Software installation and configuration report
- End-user device management report
- After-hours support and emergency response report
- Onsite hardware and software installation
- Hardware and software procurement
- Third-party software support and management