In a recent blog post, Gartner, Inc. revealed its top strategic predictions for 2024 and beyond. Focusing on the transformative power of Generative AI (GenAI), these predictions explore how it has revolutionized the way executive leaders approach decision-making and organisational adaptability. Gartner analysts presented these predictions during the Gartner IT Symposium/Xpo, held in October 2023 in Orlando. Let us delve into the key predictions and their potential impact on the future of IT. 

AI as an Economic Indicator 

By 2027, the productivity value of AI will be recognized as a primary economic indicator of national power. National governments are prioritizing AI strategies and plans, incorporating it into long-term national planning. Successful implementation at a national level will solidify AI as a catalyst for enhancing productivity and boosting the digital economy. 

GenAI for Legacy Application Modernisation  

By 2027, GenAI tools will be used to explain legacy business applications and create appropriate replacements, reducing modernisation costs by 70%. Large Language Models (LLMs) provide an opportunity for CIOs to modernise legacy systems cost-effectively. Dedicated testing units and upskilling processes will maximize productivity throughout the modernisation cycle. 

Battling Malinformation  

By 2028, enterprise spend on battling malinformation e.g. phishing, will surpass $30 billion, cannibalizing 10% of marketing and cybersecurity budgets. The rise of GenAI has prompted regulators to recognize malinformation as a significant threat. Enterprises that actively combat malinformation will gain a significant advantage over competitors in the evolving digital landscape. 

Expanding Role of Chief Information Security Officers (CISOs)  

By 2027, 45% of CISOs will expand their remit beyond cybersecurity due to increasing regulatory pressure and the expansion of the attack surface. Fragmented responsibilities for security management across divisions and teams hinder overall organisational performance. Expanding the portfolio of the CISO will provide unified oversight and improve security incident management processes. 

Unionization Among Knowledge Workers 

By 2028, the rate of unionization among knowledge workers will increase by 1,000%, motivated by the adoption of GenAI. Organisations must communicate clearly with employees about AI deployments, focusing on worker augmentation rather than role automation. Failure to address AI anxiety among knowledge workers may result in higher turnover rates. 

Leveraging Digital Charisma Filters  

In 2026, 30% of workers will leverage digital charisma filters to achieve previously unattainable advances in their careers. These filters enhance communication effectiveness, improving social interactions for leaders and co-workers. Organisations can expand their talent pool by incorporating digital charisma filters into recruiting and employment processes. 

Neurodivergent Talent Recruitment  

By 2027, 25% of Fortune 500 companies will actively recruit neurodivergent talent to improve business performance. Hiring and retaining neurodivergent talent enhances employee engagement, productivity, and innovation. Organisations should establish outreach programs to boost the discoverability of neurodiverse talent and promote inclusion at leadership levels. 

Machine Customers and Dedicated Sales Channels  

Through 2026, 30% of large companies will have dedicated business units or sales channels to access fast-growing machine customer markets. Machine customers demand specialized sales and service channels due to their high-speed transactions and complex decision-making processes. Organisations must adapt their functions to cater to the unique needs of machine customers. 

Electricity Rationing and Energy-Aware Operations  

By 2026, 50% of G20 members will experience monthly electricity rationing, making energy-aware operations a competitive advantage or a major risk. Organisations must assess energy price and accessibility as a competitiveness factor. By structurally reducing energy consumption and investing in energy generation, enterprises can establish long-term competitive advantages. 

Gartner’s predictions offer valuable insights into the future of IT organisations and users. GenAI is set to revolutionize decision-making processes and reshape various industries. Enterprises that embrace these predictions and adapt their strategies accordingly will be better positioned to thrive in the rapidly evolving digital landscape. As the world moves forward, it is crucial for IT leaders to stay informed and leverage emerging technologies to drive business growth and success. Don’t miss out on the valuable insights provided by Gartner’s predictions. Click here to read more. 

Interested in leveraging the transformative power of generative AI (GenAI) and staying ahead in the rapidly evolving digital landscape? Discover how FITTS can help you navigate the future of IT organisations and users. Contact us today to inquire about our services and learn how we can revolutionize your decision-making processes, enhance productivity, and boost your digital economy.