BC/101

People are not resistant to change

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New technologies promise enormous benefits to organisations large and small. However, as experienced IT professionals know, rolling out new technologies often meets resistance. 

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A common preconception in enterprise IT is that people are afraid of change. Yet in 2020, the Covid-19 pandemic lockdowns showed that millions of people were able to adapt to an entirely new way of working in a matter of weeks.

Most employees are reasonable and understand that new technology and processes are designed to make them more productive and efficient or secure – and they welcome tools that enable this.

What is true, however, is that people are resistant when change is poorly communicated meaning they do not feel part of the process. 

This session, hosted by Head of Business Change Hannah Paton-Brown, covers the key to successful change in the digital space and the fact that it is not so much about the technology itself, it’s more about the way that it is communicated, and how engaged your employees feel. 

 

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About the speaker

Hannah Paton-Brown

Head of Business Change

Hannah has been practicing change for a decade in many different guises and has been instrumental in the digital transformation of large private and public sector organisations alike. Hannah has worked with household names such as Whitbread, UBS and Johnson Matthey, along with being one of the first Change Managers to work in Cyber Security at UK Parliament. Hannah has also lead change for individual Members of Parliament and was the lead for the change in digital as Costa was acquired by Coca-Cola in a multi-billion-pound deal in 2018

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eBOOK

Your guide to business change management

New technologies promise enormous benefits to your organisation. However, as experienced IT professionals know, new technologies often meet resistance. This eBook argues that the key to successful change is not so much about the technology itself, rather, it’s about the way that it is communicated, and how employees are engaged. Drawing on FITTS’ experience working with medium and large businesses, this guide provides practical tips for business change management using what we call a ‘people-first’ approach.

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